Responsibilities of the Candidate:

• Be responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support.
• Change Introduction impact analysis Support.
• Able to investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
• Contribute to meeting the SLAs and KPIs as applicable for our customers.
• Handle calls/bridges for ongoing Issues and update all stakeholders on progress/analysis/resolution.
• Be part of our shift roaster to cover operational needs.

Requirements:

• Degree in Software Engineering or similar. 
• Solid Linux/Unix handling knowledge.
• Scripting (e.g. Shell, Python, Ansible).
• Experience in container technologies e.g. Docker/Kubernetes.
• Knowledge on Grafana, Elastic search is a merit.
• Able to do standard configurational changes and regular application upgrades using SOP/MOP.
• Meritorious is Oracle database experience.
• Meritorious is to have demonstrated ability from Mobile Commerce, online banking, or the IT area of the financial sector that have worked in.
• ITIL processes knowledge is a merit.
• Knowing or having background in service operations (problem, event, incident mgmt.) and service transition (change and knowledge mgmt.)
• Fluent in spoken and written English.
• Exceptional communication skills, both written and verbal.
• Excellent active listening skills.
• Flexible and adaptable; able to work in ambiguous situations.
• Problem solving and root cause identification skills.
• Must be a team player and able to work collaboratively with and through others.