Hiring for Customer Care Representative – Full-Time, Remote, Pan India

Looking for a full-time opportunity with a global eCommerce leader? We’re hiring Customer Care Representatives to provide top-tier support to our customers via email and chat. If you're passionate about helping others, have strong communication skills, and want to work with a renowned global brand, we want to hear from you!

Key Responsibilities:

• Deliver exceptional customer support through email and chat, addressing inquiries, troubleshooting issues, and resolving customer concerns quickly and professionally.
• Ensure all interactions are clear, concise, and maintain high standards of communication.
• Document customer issues, track feedback, and suggest improvements to enhance the customer experience.
• Follow up with customers to ensure full resolution of issues and satisfaction.
• Manage customer accounts and maintain detailed records of interactions.

Key Skills and Qualifications:

• Minimum qualification: Intermediate (12th grade) or higher.
• Excellent written communication skills in English, with the ability to articulate clearly and effectively.
• Strong attention to detail, time-management, and organizational skills.
• A customer-first attitude and problem-solving mindset.
• Previous experience in customer service or email/chat support is an advantage but not mandatory.
• Availability to work 5 days a week, 8 hours per day.

What We Offer:

• Work Remotely: Enjoy the flexibility of working from anywhere in India.
• Global Exposure: Become part of a leading global eCommerce brand.
• Full-Time Role: A stable, full-time position with set hours and a dedicated work schedule.
• Career Growth: Opportunities for professional development and career advancement in a fast-paced, evolving environment.