Required Skills

We are looking for a technically skilled and customer-focused professional with strong communication and troubleshooting abilities.

Primary Skills

• Networking

• Network Troubleshooting

• Technical Troubleshooting

• Customer Support

Secondary Skills

• Communication

• Voice Support

• Troubleshooting

Key Qualifications

• Proven ability to communicate effectively through both oral and written English.

• Strong problem-solving and analytical skills.

• Ability to interpret technical instructions presented in mathematical, diagrammatic, and written formats.

• Strong reasoning ability with the capacity to work with both abstract and concrete concepts.

• Good computer literacy, including knowledge of PC architecture, Windows operating systems, and Internet applications.

• Detail-oriented with strong organizational skills and the ability to multitask effectively.

• Strong command of English with excellent conversational skills.

• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and computer-related documentation in English.

• Ability to remain calm and professional when working under stressful situations.

• Strong customer-service mindset with the ability to communicate technical solutions clearly to customers.

Ideal Candidate

The ideal candidate should have a combination of networking knowledge, technical troubleshooting skills, customer-service experience, and excellent English communication skills. The candidate should be comfortable providing voice-based technical support and resolving customer issues efficiently and professionally.