Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients’ achievements. You’ll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to business. Your contributions help Deloitte client service teams improve financial performance, accelerate new digital ventures, and fuel growth through innovation.

Level: Trianee Associate

The NOC analyst plays a crucial role in ensuring the availability, reliability, and performance of business-critical IT infrastructure & applications through real-time monitoring, proactive incident response, knowledge management, and automation. You’ll support 24/7/365 operations across multiple functional areas, engaging with internal teams and external vendors to quickly detect, escalate, and resolve IT incidents while reducing manual intervention and improving service quality.

Work you’ll do:

Apply industry knowledge to requirements gathering and analysis, ensuring alignment with sector needs. Demonstrate expertise across the entire software development lifecycle, from design and coding to deployment and defect resolution, collaborating with stakeholders for effective delivery. Conduct peer and team reviews to maintain quality standards. Actively engage in Agile practices, including sprint planning, retrospectives, and effort estimation. Build and share business process knowledge, supporting project knowledge management and team training. Proactively recommend process improvements, track efficiency gains, and contribute to automation and innovation, all aimed at enhancing project outcomes and delivering greater value to clients. 

The team:

 At Hybrid Cloud Infrastructure we deliver solutions spanning Hybrid Cloud, Advanced Connectivity, AI Data Centers, High-Performance Computing, and AI Infrastructure to help clients achieve their desired outcomes. Our offerings include engineered transformation services for hybrid cloud infrastructure and platforms, prioritizing resiliency, optimization, and extensive automation. We integrate advanced connectivity with AI infrastructure and enterprise networks to boost operational efficiency and enable real-time data processing. Additionally, we provide comprehensive management of all facets of operations for hybrid cloud infrastructure and field operations. 

Qualifications :

 Must Have Skills/Project Experience/Certifications:

Roles & Responsibilities:

• 24/7 Application & Infrastructure Monitoring:
  Perform “Eyes on Glass” monitoring by utilizing monitoring tools (e.g., Dynatrace, Grafana, Azure Monitor, Solarwinds, Datadog, Nagios) to detect anomalies, gather baselines, and create actionable alerts for business-critical applications.
• Incident Response:
  Serve as an Incident Coordinator, initiate / join major incident bridge calls, escalate tickets as needed, document progress, and participate in post-incident reviews (PIRs). Work closely with L1/L2 infrastructure & application resolver teams.
• Incident Triage & Escalation:
  Triage and route auto generated tickets as per SOP. Initiate and drive resolution of incidents, ensuring rapid acknowledgement & response and contributing to incident communications and Root Cause Analysis (RCA).
• Knowledge Management:
  Develop, maintain, and update a knowledge base and known errors database to improve L1 support and reduce dependency on subject matter experts.
• Automation & “Shift Left”:
  Identify recurring issues, document SOPs, and provide suggestions to automate monitoring, detection, and remediation, enabling first-line teams to resolve common problems.
• Collaboration & Communication:
  Liaise with internal teams (e.g., DevOps, Operations, Product) and third-party vendors for escalation, SOP development, and incident resolution.
• Reporting & Metrics:
  Track and report Key Performance Indicators (KPIs) such as Mean Time to Detect/Resolve (MTTD/MTTR), tickets worked, change validations, and major incidents avoided to drive continuous improvement.
• Service Coverage:
  Guarantee 24x7x365 coverage, including off-hours and holiday support, work in shift rotations, no hybrid work.

Required Skills and Experience

• Experience: 0 to 6 Months in IT operations, NOC/SOC, incident management, or application support in a 24/7 environment.
• Technical expertise:
  • Proficiency in system and application monitoring platform tools (preferably Dynatrace, Grafana, and/or Azure Monitor, Nagios, Solarwinds, Datadog etc.) and ITSM tools (ServiceNow, JIRA etc).
  • Familiarity with alert configuration (add, modify, suppress), dashboarding, and real-time monitoring.
  • ITIL Foundational certification preferred.
• Incident Management:
  • Hands-on experience coordinating or participating in major incident resolution, including bridge facilitation and stakeholder communication.
  • Familiarity with ITSM platforms (e.g., ServiceNow).
• Automation:
  • Exposure to scripting (e.g., PowerShell, Python, Bash) and automation tools to resolve frequent or known issues is preferred.
• Process Orientation:
  • Experience documenting or following SOPs and contributing to incident knowledge bases.
• Collaboration:
  • Comfortable communicating with technical and business stakeholders, both internally and externally.
• Reporting:
  • Experience generating operational metrics, insights and status reports.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline (or equivalent experience).
• ITIL Foundation Certification or other relevant ITSM/ITIL credentials.
• Experience in Onpremise Data Center Infrastructure and Cloud or hybrid environments (Azure, GCP, AWS).
• Prior work for large-scale enterprise environments, especially with managed services providers.
• Familiarity with configuration management databases (CMDB) and service coverage/SLAs.
• Ability to develop or maintain automation scripts preferred.
• Experience working with third-party vendors and cross-functional teams.

Education:  

Non-Engineering Graduate (BSC- IT, BCA ) 

Location: 

Chennai/Hyderabad

  Shift Timings:

·       You will be required to work in different shift timings including night shift. In support of client deliverables, the Employer may require you to work on additional days (including weekends and holidays) and work from Offshore Delivery Center (ODC) or client location.