Join Shell Consultancy as a Customer Service professional, where you'll be at the forefront of ensuring our clients receive exceptional support and have positive experiences. This in-office role is crucial for maintaining our high standards of customer satisfaction and contributing to the success of our consultancy. As a key member of the team, you will be responsible for addressing customer inquiries, resolving issues, and fostering strong relationships with our valued clients.

Key Responsibilities:

• Provide excellent customer support via phone, email, and chat.
• Address and resolve customer inquiries and concerns promptly and professionally.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to ensure customer issues are resolved efficiently.
• Strive to exceed customer expectations and build customer loyalty.

Skills and Qualifications:

• Proven ability to provide excellent customer support.
• Strong communication skills, both written and verbal.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to multi-task and manage time effectively.
• Proficiency in using CRM systems and other customer service tools.
• Empathy and patience in dealing with customer issues.
• Strong interpersonal skills and ability to build rapport.
• Ability to work independently and as part of a team.

Experience and Expectations:

• Eligibility: Open to freshers with no specific degree requirements.