About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

Job Description: IT/ITES Apprentice

Position Overview: As an IT/ITES (Information Technology/Information Technology Enabled Services) apprentice, you will work closely with experienced professionals in the IT/ITES industry to gain practical skills and knowledge in various areas of technology and business processes. This apprenticeship program provides you with the opportunity to learn and contribute to real-world projects, develop technical expertise, and acquire valuable work experience in the IT/ITES sector.

Key Responsibilities:

• Learning and Training: Engage in comprehensive training programs designed to enhance your technical skills, industry knowledge, and familiarity with IT/ITES processes and systems.
• Support and Assistance: Assist senior IT/ITES professionals in executing various tasks and projects, such as system administration, data management, technical support and process improvement.
• Troubleshooting and Issue Resolution: Collaborate with team members to identify and resolve technical issues , other IT-related problems that may arise.
• Documentation: Create and maintain technical documentation, user guides, and standard operating procedures (SOPs) to ensure efficient knowledge sharing and future reference.
• Data Management: Support data analysis, data entry, data cleansing, and data validation tasks to ensure data accuracy and integrity.
• Customer Support: Interact with internal or external customers to provide technical support, troubleshoot software or hardware issues, and ensure customer satisfaction.
• Adherence to Policies and Standards: Comply with organizational policies, security protocols, and industry best practices to safeguard sensitive information and maintain data privacy.
• Professional Development: Stay updated with emerging technologies, industry trends, and advancements in the IT/ITES sector through continuous learning and self-development.

Qualifications and Skills:

• Bachelor’s Degree.
• Pursuing or recently completed a degree or certification in computer science, information technology, or a related field is preferred.
• Basic understanding of computer systems, networks, software applications, and programming concepts.
• Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively.
• Excellent communication skills, both written and verbal, to interact with team members and stakeholders.
• Ability to work independently and as part of a team, demonstrating a proactive and collaborative approach.
• Willingness to learn and adapt to new technologies and industry practices.
• Familiarity with programming languages, databases, operating systems, or specific software tools is a plus.

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