About the team

MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, as well as services such as Atlas, Cloud Manager, Compass to name a few. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor.

We are looking to speak to candidates who are based in Bengaluru for our hybrid working model.

Why MongoDB is a fantastic place to work and build your career

• Be a part of the company that’s reinventing the database, passionate about innovation and speed
• Enjoy a fun, inspiring culture that is engineering focused
• Work with exceptionally talented people around the globe
• Learn, contribute, and make an impact on the product and community

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You’ll be providing an unparalleled customer experience by advising customers on strategies and documented practices for making best use of our products.  You'll be an authority on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. 

What You Need/What we are looking for

While our ideal candidate will have 1.5-3 years of proven technical experience, we consider all candidates with an eye for those who are self-driven, insatiably curious, and multi-faceted. It’s crucial that every candidate possess the following skills to effectively perform the type of investigative and diagnostic work expected of Technical Services Engineers:

• Overwhelming desire to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills, and immediately apply those skills to customer issues.
• Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
• Comfortable working on the command line, in the GUI, and everywhere in between
• Patience, empathy and genuine desire to help people
• Excellent communication skills, both written and verbal

Your professional or self-taught experiences should have provided you with a strong understanding and grasp of two or more of the following areas: 

• Application Architecture
• Systems Administration - OS, Networking, Diagnostics
• Network Administration
• Prior knowledge of either AWS or another Cloud Provider platform
• Fundamental understanding of relational OR non-relational database systems, including administration and troubleshooting 

Bonus Points

• Experience using or managing MongoDB or other database solutions (RDBMS or NoSQL) 
• Experience using any cloud services stack such as AWS, Azure or GCP
• Previous work experience with JIRA and SalesForce Service Cloud

Success Measures

• In 3 months, you’ll have gained a broad understanding of MongoDB and its ecosystem. You will complete New Hire Training and begin taking chats alongside your peers and coaches
• In 6 months, you will be comfortable working frontline with our customers and collaborating with the different Technical Services teams
• In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics on both chats and cases