Time and Venue

3rd September - 5th September , 9.30 AM - 5.30 PM

4th Floor, Netsmartz Centre, Plot No IT C-07, Sector 67. Mohali, 160062

Hi,

Gear-up for an Exciting Opportunity in IT Support!

If you are looking to embark on an exciting career in IT support, have great English communication skills and have a passion for technology, share your profile for registration at  AdityaR@oreta.com.au

As you receive the call letter from us, prepare yourself for the walk-in-drive and grab this perfect opportunity for you!

We are open to hire freshers as well, who are eager to kick-start their professional journey. This is an opportunity for them to dive into the world of IT support.

Number of positions: 3-5

Roles and Responsibilities

• Provide technical support to end-users through phone, email, or in-person interactions.
• Troubleshoot software issues related to laptops, desktops, printers, and other peripherals.
• Manage service requests from submission to resolution using ticketing tools like ConnectWise or similar platforms.
• Collaborate with team members to resolve complex technical issues that require remote support or escalation.
• Ensure timely resolution of customer complaints within SLA guidelines.

Desired Candidate Profile

• 0-3 years of experience in a similar role (Service Desk/System admin/IT Troubleshooting) or fresher with a technical bend of mind.
• Recent graduates with a degree in Computer Science, Information Technology, or related fields.
• Strong communication skills and a customer-focused mindset.
• Enthusiasm for technology and a knack for problem-solving.
• Willingness to learn, adapt, and take on new challenges.
  Excellent communication skills for effective interaction with customers over phone/email/in-person.

Contact for registration at  AdityaR@oreta.com.au

 

Key Skills

Desktop Support, Service Desk

Communication Skills, Active Directory, Support, Remote Support, Technical Helpdesk, Ticketing Tools, SLA, System Administration, System Troubleshooting