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Description

Customer Strategy & Innovation

One of United’s newest departments, Customer Strategy & Innovation, handles premium services, ground experience, program management, customer analytics and insights, customer service innovation, and more.
 

Job overview and responsibilities

The team is currently looking for a well-rounded individual who has a passion for data and analytics. The role requires supporting the team by gathering data, conducting analyses, verifying reports and assist in ad-hoc decision support. Excellent time management, strong analytical capabilities and communication skills are keys to success in this role.
•    Extract and analyze data from relational databases and reporting systems
•    Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to business impact. Identify issues, create hypotheses, and translate data into meaningful insights; present recommendations to key decision makers
•    Responsible for the development and maintenance of reports, analyses, dashboards to drive key business decisions
•    Build predictive models and analyze results for dissemination of insights to leadership of the numerous operations groups at United
•    Prepare presentations that summarize data and help facilitate decision-making for business partners and senior leadership team
 

This position is offered on local terms and conditions within United’s wholly owned subsidiary United Airlines Business Services Pvt. Ltd. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

What’s needed to succeed (Minimum Qualifications):

•    Currently pursuing or recently completed a Bachelor’s or Master’s degree in Engineering, Statistics, Mathematics, Economics, Computer Science, or a related field
•    Strong interest in data analytics and problem-solving
•    Basic proficiency in Microsoft Excel and PowerPoint
•    Familiarity with SQL for querying and manipulating data (experience with Teradata, MS SQL Server, or Databricks is a plus)
•    Exposure to at least one programming language for analysis – Python preferred
•    Awareness or prior experience with data visualization tools such as Power BI, Tableau, or Spotfire
•    Strong attention to detail, analytical thinking, and a willingness to learn continuously
•    Ability to manage multiple tasks and deliver in a fast-paced environment
•    Good communication skills – written and spoken English 
•    Must be legally authorized to work in India for any employer without sponsorship
•    Reliable and punctual attendance is expected throughout the internship