Qualification / Education and other Requirements:

• Education- Any 10th
• 12th and Diploma, Graduates, Post Graduates. (with 0-3 years of exp.)
• Excellent verbal and written communication.
• Good Interpersonal skills, numerical and analytical ability.
• Decision making skills.
• Language required: English, Hindi, Kannada OR English, Hindi, Telegu OR English, Kannada, Tamil.
• Proficient in MS-Office (Excel, Word).
• Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
• Comfortable with working 6 days a week and the week off will be on weekday.
• Laptop with webcam, good speed Internet connection and power backup is a must

About the company:

• NoBroker.com is the world's largest C2C marketplace in online real estate. NoBroker is the 37th
  IndianStartup to have entered the Unicorn club in 2021.
• NoBroker is the first prop-tech real estate startup, which has raised $5 million in funding from
  We are looking forward to associating with you in terms of our requirements at NoBroker.

Role and Responsibility – Customer Service Expert L-1

• Act as relationship manager for the Paid customers of NoBroker.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Identify and assess customers’ needs.
• Service customer in finding the right tenant / house as per the requirement of customer.
• Dial outbound and attend inbound calls of customer and leads.
• Use internal tools and methods to provide best possible service to the customer.
• Negotiate with leads on behalf of customer.
• Keep customer up-to date on the progress of his account.
• Follow communication procedures, guidelines and policies.
• Go extra mile to provide excellent customer service.
• About Training- Training will be provided for initial few days for an employee to understand end to end process.