Responsibilities:

• Handle inbound and outbound calls for US motor vehicle insurance customers
• Respond to customer queries related to insurance coverage, guidelines, and documentation
• Provide accurate, clear, and professional information while ensuring customer satisfaction
• Maintain detailed and accurate call records and update internal systems
• Follow compliance guidelines and quality standards consistently
• Coordinate with internal teams to ensure seamless resolution of customer issues
• Meet performance metrics related to quality, productivity, and customer experience

Requirements:

• Experience of 0–1 year in an international voice process is preferred but not mandatory
• Excellent verbal and written communication skills in English are mandatory
• Strong customer service and problem-solving skills
• Ability to handle calls professionally in a fast-paced environment
• Willingness to work in US shifts or night shifts
• Basic computer knowledge and willingness to learn new systems