We are seeking a dedicated and customer-focused SDR to join our team. This role involves engaging with potential customers over the phone to provide information about products and services, address inquiries, and assist with their needs. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a willingness to contribute to the team's success.

Responsibilities:

• Outbound and Inbound Sales Calls: Initiate calls in APAC, EMEA & US Market to prospective customers to introduce and promote products or services. Handle incoming calls from customers with inquiries or requests, providing information and closing sales.
• Needs Assessment: Engage customers in meaningful conversations to understand their requirements and offer appropriate solutions.
• Record Keeping : Maintain and update customer information in the CRM system, ensuring accurate records of all interactions.
• Upselling: Identify opportunities to upsell additional products or services to potential customers.
• Feedback and Reporting: Provide feedback to management regarding customer insights, market trends, and sales performance.
• Product Knowledge: Stay informed about product features, services, and company policies to effectively communicate with customers.

Qualifications:

• Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
• Previous experience in a sales or customer service role, preferably in a call center environment.
• Strong interpersonal skills with the ability to build rapport and establish trust with customers.
• 0-1 years of experience as a Telesales/SDR.
• Strong interpersonal and communication skills, with the ability to engage with prospects effectively.
• Excellent active listening skills and the ability to ask insightful questions to understand customer needs.
• Self-motivated and results-driven with a demonstrated ability to meet and exceed targets.