Credential Services is a dynamic and customer-focused organization dedicated to providing top-tier services. We prioritize building strong relationships with our clients and delivering exceptional results through effective communication and a commitment to excellence. Our team is composed of driven individuals who thrive in a collaborative environment, where every member plays a crucial role in our collective success. We offer a supportive atmosphere that encourages professional growth and rewards dedication.

Responsibilities of the Candidate:

• Make outbound calls to potential clients to generate leads and set appointments.
• Follow call scripts and guidelines to ensure consistent and accurate information delivery.
• Handle customer inquiries and provide information about products or services.
• Update and maintain customer databases with accurate and detailed information.
• Meet or exceed daily, weekly, and monthly sales and appointment targets.
• Address and resolve customer concerns or complaints efficiently and professionally.
• Collaborate with team members to share best practices and improve overall performance.
• Stay informed about product updates, promotions, and industry trends.
• Maintain a positive and professional demeanor during all interactions.
• Adhere to all company policies and procedures.

Requirements:

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Ability to handle rejection and remain persistent.
• Previous experience in telemarketing or customer service is a plus.

Skills and Qualifications:

• Strong verbal communication skills.
• Active listening and problem-solving skills.
• Ability to build rapport and establish relationships.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to work in a fast-paced environment.