Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Resolve complaints and escalate issues when necessary.
• Maintain detailed records using CRM software.
• Process orders, forms, and requests accurately.
• Assist customers in product selection and provide guidance.
• Follow up with customers to ensure satisfaction and gather feedback.
• Collaborate with internal teams to resolve issues and improve service.
• Suggest improvements for service processes and training materials.
• Stay updated on product knowledge and industry trends.

Requirements:

• High school diploma or equivalent (additional education/certifications a plus).
• Proven customer service experience.
• Ability to work in-office and collaborate effectively.

Skills & Qualifications:

• Excellent verbal and written communication skills.
• Strong interpersonal and active listening skills.
• Professional under pressure.
• Proficiency with CRM software and computer applications.
• Ability to multitask and manage time efficiently.
• Strong problem-solving and critical thinking skills.
• Customer-focused attitude.