The primary role of this internship is to assist in servicing the IT support needs of our end-users and clients in a dynamic and result-oriented environment. You will be responsible for providing both onsite and remote support under the guidance of experienced team members.

This role requires excellent communication skills and a logical approach to problem-solving. You will handle a variety of tasks and support tickets, contributing to maintaining a high level of customer satisfaction. You will work as a member of the Global IT Organization, in a newly formed global IT Service team, reporting to the Service Delivery Manager. You will provide local support to onsite users and remote support to our user base globally. You will follow Standard Operating Procedures and utilize our internal knowledge base, communicating effectively with other IT teams.

Responsibilities:

• Assisting in providing support to all internal/external teams for tech/operational queries.
• Support the team in daily administrative tasks.
• Participate in brainstorming sessions and contribute ideas.
• Help prepare reports, presentations, and other documentation.
• Collaborate with team members on various projects.
• Attend and contribute to meetings and workshops.

Requirements:

• A solid, energetic, flexible, and pragmatic teammate who can cope with rapidly changing circumstances in a dynamic environment.
• Educational qualification: Pursuing or recently completed B.E/B.Tech/BCA/B.Sc.
• Excellent verbal and written communication skills.
• Proficiency in [specific software/tools like Microsoft Office, Adobe Creative Suite, etc.].
• Proficiency in any scripting skills (PowerShell, Terminal, CMD, etc.)
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

This internship offers a fantastic opportunity to gain hands-on experience in a global IT environment and develop your technical and professional skills.