Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About JLL: 

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. JLL is a Fortune 200 company with annual revenue of $23.4 billion, operations in over 80 countries and a global workforce of more than 104,542 as of 2024.  JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. 

What this job involves:   

Delivery & Process Improvement 

• Evaluate existing workflows / processes and use scientific methodologies to identify enhancement opportunities. Focus on delivery strategy and vendor performance management processes. 

• Collaborate with mentors to refine processes and drive continuous improvement. 

• Create implementation roadmaps based on thorough analysis. 

Business Management 

• Understand prevailing business management reviews and processes. Focussing on improvement opportunities, help the business function owners in implementing actions in overall improvement.  

• Collaborate & build strategic partnerships with the key function owners and help in cross-functional collaboration & integration 

Customer Engagement 

• Establish and nurture relationships with key stakeholders 

• Understand key customer touch points and work with the respective program owners & stakeholders and help with key data analysis & identification of improvement opportunities 

• Help in analysing helpdesk tickets and customer response metrics to implement data-driven improvements 

Program Management 

• Create overall program plans and support execution phase governance 

• Establish reporting process and assist in sharing detailed progress reports till closure 

• Deliver high-quality work that meet established timelines and program expectations  

Sound like you? To apply you need to be:  

Self-starter & team player 

Passion for Real Estate   

Passion, integrity, critical thinking / analytical skills, agility / flexibility, a continuous learning mindset  

Excellent organization skills, ability to independently prioritize multiple tasks and work to deadlines.  

Excellent written and verbal communication skills enabling development of good building relationships with both clients and colleagues.  

Proficient in MS Office (Excel & Power Point). Good at preparation of reports, presentations, excel etc., and know-how of software’s 

Interpersonal skills