Job Profile:

• Answering customer queries through phone, e-mail & chat about product features and capabilities.
• Helping customers with basic troubleshooting, configuration difficulties and advanced technical issues in the product by working closely with the development team.
• Prompt communication of customer requirements to the development team.

We’re looking for someone with:

• Effective English oral communication skills.
• Excellent, analytical, listening and organizational skills.
• Excellent customer service skills and great enthusiasm for helping customers.
• Must be able to prioritise and complete all job requirements.
• Must be an energetic self-starter with the ability to work both independently and within a team.
• Excellent time management skills, attention to detail and the ability to multi task.
• Ability to display positive attitude continually.

Note:

• This requirement is to work in the US time zone - selected candidates should be open about working in night shifts
• 2026 Graduates are not eligible to apply for this position
• The Level-1 interview (Written Test) process will be held in Coimbatore. Venue, Date & Time will be notified a week prior to the test process. Please note that the location of work will be Chennai.