Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Job Title : Apprentice (IT Solutions Delivery Trainee)

Location : Bangalore, India.

At Itron, we're innovating the way utilities and cities manage energy and water around the world. We help our customers make the most of what they have. Our technology connects people, devices, and insights to better manage energy and water resources, all around the world. Itron is the leader in Gartner Magic Quadrant for Meter Data Management for more than Six Years.

Are you looking for a new, interesting and challenging opportunity in a dynamic and changing IT support environment? Itron is looking for IT Solutions Delivery Trainee to be part of our growing IT center in Bangalore, India. You will part of our global IT organization and will be joining a global, leading technology, remote support team responsible for resolving complex issues every day for internal customers. The support provided by this team will have a global reach and support all Itron thousands of employees.

Qualification / Skills Requirements:

As an Intern, will perform multiple activities to include but not limited to the following:

• Knowledge of SQL -PL/SQL

• knowledge or understanding of any ERP application - desired to have knowledge of Oracle EBS

• Assists the Help Desk Team to deliver technology support.

• Assist with the ISO Audit

• Assist with managing the Knowledge Base.

• Assist with Learning and Development Module

• Assist with Transition

• Should be ready to WFO. (Work from Office)

• Basic understanding of ITIL, Oracle Applications, Cloud, Infrastructure

Language Proficiency: Strong English Language Proficiency.

Responsibilities:

• Identify and diagnose issues and problems.

• Provide essential online security advice and support.

• Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.

• Delivering customer service through multiple channels including human, digital, self-service, and automated.

• Receives and handles requests for service, following agreed procedures.

• Promptly allocates calls as appropriate.

• Will be ready to work with Multiple stakeholders including vendors

• Will be part of internal audit team and ready to document every aspect.

• Will be part of L&D team. Discussing with internal team and facilitates all training programs

• Creating and Managing Knowledge articles as part of routine activities

• Ready to be part of transition team and managing transition of project to support.

Education: 2024 pass out – Freshers Any degree from recognized university.