Are you ready to bring valuable insights and objectivity to critical workforce queries? Take the next step in your career with SHL!
Are you ready to be the cornerstone of Technology at SHL? As an Application Support Engineer for the SHL Assessment Platform, you'll take charge of diagnosing application issues, conducting in-depth root cause analysis, documenting resolutions, and communicating key details across our global organization. You'll also play a pivotal role in driving continuous improvements in application quality, collaborating with our global application support team to ensure seamless performance and an exceptional user experience.
A great benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity, and inclusivity are all intrinsic to our culture.  There is a huge investment in SHL currently so there’s no better time to become a part of something transformational. 
What You Will Be Doing:

• Deliver application support for the SHL Assessment Platform, with a focus on the AMS region.
• Take ownership of customer-reported issues and see them through to resolution.
• Document bugs, improvements, and enhancements within an Agile software development framework.
• Collaborate with Development, QA, Commercial, Client-Support, and leadership teams to support, automate, and streamline processes.

What We Are Looking For:
Essential:

• Strong troubleshooting and solution finding abilities.
• Know-how in relational databases like MSSQL/MySQL.
• Excellent communication for interacting with global teams and clients.

Desirable:

• Experience with cloud-based platforms and web services.
• Knowledge of scripting languages (e.g., Python, PowerShell).
• Familiarity with Agile project management and CI/CD processes.

Get in Touch:
Find out how this unique opportunity can help you achieve your career goals by applying to our knowledgeable Talent Acquisition team. Choose a new path with SHL.