Role Proficiency:

Acts under continuous guidance and support develop test and document applications

Outcomes:

1.      Interpret the applications features and component design developing the same in accordance with user stories/ specifications per directions provided
2.      Code debug test. document and communicate product/component/feature development stages.
3.      Identify and report opportunities to improve efficiency and quality (e.g. repeatable processes that can be automated)
4.      Adhere to project timelines and communicate effectively over e-mails and conversations
5.      Conduct unit testing to validate unit level functionalities
6.      Practice FAST goals; seek and accept feedback
7. Learn technology business domain system domain individually and as recommended by the project/account

Measures of Outcomes:

1.      Adherence to engineering process and standards (coding standards)
2.      Adherence to schedule / timelines
3.      Adherence to SLAs where applicable
4.      Number of defects post delivery
5.      Number of non-compliance issues
6.      Reduction of reoccurrence of known defects
7.      Quickly turnaround production bugs
8.      Meet the Defined productivity standards for project
9. Completion of all mandatory training requirements

Outputs Expected:

Code:

1. Learn coding standards and practice them in development. Develop code with guidance for the above

Configure:

1. Follow configuration process

Test:

1. Create and conduct unit testing
2. Document test results

Domain relevance:

1. Develop features and components with good understanding of the business problem being addressed for the client

Manage Defects:

1. Raise
   fix
   retest defects

Document:

1. Create documentation for one's own work

Status Reporting:

1. Report status of tasks assigned
2. Comply with project related reporting standards/process

Manage knowledge:

1. Consume project related documents
   share point
   libraries and client universities

Release:

1. Adhere to release management process

Requirement:

1. Understand the requirements/user stories

Design:

1. Understand the design/LLD and link it to requirements/user stories

Skill Examples:

1.      Explain and communicate the design / development to the mentors/leads
2.      Perform and evaluate test results against product specifications
3.      Develop user interfaces business software components and embedded software components
4.      Manage and guarantee high levels of cohesion and quality
5.      Use data models
6.      Perform and evaluate tests in the customer or target environment
7.      Team player
8.      Good written and verbal communication abilities
9. Proactively ask for and offer help

Knowledge Examples:

•      Appropriate software programs / modules
  1.      Programming languages
  2.      DBMS
  3.      Operating Systems and software platforms
  4.      Integrated development environment (IDE)
  5.      Agile methodology
  6. Knowledge of customer domain and also sub domain where problem is solved
   

   

  Additional Comments:

   

  Mandatory Skills: Application Support, Technical Support, sql queries, python, java; O9 exposure; SCM knowledge; SSIS exposure; Skill to Evaluate: Application Support, Technical Support, sql queries, python, java Experience: 1 to 2 Years Location: Bengaluru Job Description: [Job Overview]: Resource has to play a role of O9 support engineer Resource has to work with O9 team who will support as BAU for Sony and they have production access of the system. Resource will be assigned ticket where resource has to check for Sony biz user’s query or issue and resolve it. For production fix resource may need help of O9 team. Shift may be Japan shift (6:30 am – 3:30 pm IST) or India shift (9 am – 6 pm IST) [Primary Skills]: Exposure in Supply Chain Management and Supply Chain Analytics Implementation / Support exposure on Supply Chain Management / Planning solutions Exposure in Graph database models, SQL queries /some coding exposure e.g., Java, C, Python etc. Exposure in various type of supply chain networks model. SSIS Integration skill Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Exceptional analytical and conceptual thinking skills. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Excellent documentation skills. Fundamental analytical and conceptual thinking skills. Experience creating detailed reports and giving presentations. Providing user training to business users and business process training to junior staff, and technical team. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Someone who looks at the bigger picture Experience working in an Agile environment Ability to work with various teams in a complex environment and under pressure Proven experience of gathering and documenting high quality business requirements (functional & non-functional) Strong team player able to share information effectively Ability to be flexible in approach and to manage changing priorities Understand system data structures, data flows and have an understanding of IT landscapes, API development, system design principles and can influence the direction of systems development [Good to have Skills]: Exposure in Supply Planning tools like O9, OMP, Kinaxis, Oracle Fusion Cloud Supply Chain Analytics certifications Knowledge of Remedy on Demand / Other Ticketing Tools Business analyst qualifications Education Qualificaiton: BE, BTech, MCA Job Title: O9 Support Engineer Roles & Responsibilities: Work on the support ticket assigned. Response to user soon on the ticket Do investigation about user’s query or issue and resolve Continuously update the user about the status of the ticket Once issue OR query resolved please update the details of resolution in ITSM tool. If required discuss with user about query or issue to understand more about ticket Work with O9 platform support team if any help required to investigate in production system and also take help of O9 to release changes/fixes in production after tested successfully in Dev environment and UAT done

Skills

Application support,Technical support,Python, java, O9 exposure,sql queries, scm, ssis