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Software Engineer

RED HAT

Updated on: 06 February 2025

Additional Details

Website

redhat.com

website

Work Location

Pune, India

location

Job Type

FTE

job_type

Batch

Experienced (1-3 years)

batch

Stream Required

B.E/B.Tech (CS/ IT/ Related Field) or equivalent work experience.

stream

Salary

9 - 18 LPA (Expected)

salary

Job Description

What will you do:

  • Design, enhance, and maintain the support project queue, ensuring end users receive exceptional assistance while transitioning toward scalable self-service solutions.

  • Implement and manage integrations using REST APIs and other technologies, ensuring seamless data availability across platforms for self-service and reporting.

  • Troubleshoot user issues, providing expert guidance and solutions to achieve desired outcomes.

  • Collaborate with knowledge management experts to develop self-service tools, including AI-powered chatbots and suggestive knowledge articles.

  • Model and maintain data structures within various applications to ensure stable and efficient data pipelines.

  • Work with reporting tools like EazyBI, Tableau, and Snowflake to meet end-user data needs.

  • Deliver clean, efficient, and maintainable solutions, adhering to industry best practices.

  • Stay updated with industry trends and tools, leveraging them to enhance our systems and processes.

 

 

What will you bring:

  • 1-3 years of experience in end-user support and knowledge management.

  • Hands-on experience with Atlassian tools, including Jira and Confluence.

  • Familiarity with REST APIs and their practical applications.

  • Strong knowledge of knowledge management and data technologies.

  • Platform experience : Experience in Jira administration, including workflows, custom fields, and permissions.

  • Strong troubleshooting and problem-solving skills.

  • Ability to work collaboratively in fast-paced agile environments as well as independently.

  • Excellent communication skills for engaging with cross-functional teams and translating business requirements into technical solutions.

  • Proven ability to deliver high-quality work on time.

 

Following are a plus:

  • Experience with knowledge management and data analysis in a support-focused role.

  • Experience working with dispersed or remote teams.

  • Contributions to open-source projects (a plus, but not required).

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

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