The Engineering Enablement Advisor 2 supports the delivery of excellence in customer service through the tactical delivery of issue resolution in parallel assists activities and programs that enhance the organisation’s customer facing engineering capabilities.

What you’ll be doing

1. Supports the delivery of continuous assessments across a specified area of the organisation's field engineering capabilities, identifying critical gaps and delivering the design of future required engineering states.
2. Supports the deployment of tools that enable engineering teams to continue building and innovating.
3. Participates in the timely resolution of critical customer escalations contributing to high standards of customer delivery.
4. Undertakes the implementation of efficiency savings and delivers on targets for performance in output and quality to ensure an environment of continuous improvement is instilled in the team.
5. Undertakes the designing and planning of tactical project plans across product / service groupings to meet time, cost and quality targets.
6. Follows roadmaps for engineering capability, maturity, health and status updates ensuring the function's vision aligns with group strategy.
7. Executes and delivers within standardised procedures in order to achieve objectives and the vision of the engineering enablement.

The skills you’ll need

Troubleshooting

Customer Service

Service Delivery

Escalation Management

Health & Safety

Issue Resolution

Continuous Improvement

Commercial Acumen

Data Analysis

KPI/Metric Monitoring

Technical Support

Decision Making

Incident Management

Growth Mindset

Quality Assurance

Process Design

Inclusive Leadership