About The Role: This role requires a self-starting capable team player with business and IT skills and the ability to effectively communicate with business contacts as well as the technical teams. They must be able to work in a professional manner with clients and at all times remain focused on key cloud support goals, primarily standardization of the service, financial effectiveness and client satisfaction.

Job Overview

Key Responsibilities

• Experience working with IaaS & PaaS Cloud platform 
• Knowledge in virtualization ( AWS )in a SaaS environment preferred
• Experience in monitoring Servers, Applications & Network devices using monitoring tools like PRTG, Zabbix, AppDynamics.
• Knowledge in Windows administration, Networking concepts, DB administration 
• Basic Knowledge on Active Directory, DNS, DHCP
  
   

Skills & Experience

• 1-3 years of experience in Monitoring and Incident Management.
• Rotational Shifts (Including Weekends)
• Excellent verbal and written communication skills are mandatory, as the job involves often interaction with Service Delivery and Customer Support Team.
• Knowledge on Incident /Problem /Change /Request Management/Concepts