Experience: 0 - 2 Years

Roles and Responsibilities:

• Exhibit Konecranes Core values and code of conduct into each action
• Application Monitoring and reacting to the alerts.
• Handling service requests and incidents: Receiving the tickets and resolving them through Service now and Tracker.
• Any adhoc request coming from other applications for monitoring / support in any environments.
• Updating work log and task performed in the trackers for each Incident.
• Develop healthy professional customer relationship
• Ensure to fulfill the KPIs like SLA, TAT, Ageing, Quality Audits, etc. based on management’s expectations and guidance
• Align and realign actions based on customers’ feedbacks, inputs from management.
• Awareness about ISO 14001, 45001 requirements

Competencies and Skills Required:

• Teamcenter/PLM Knowledge will be an added advantage
• Basic knowledge of Unix/Linux
• Good Communication skill
• Proactive and Self-Motivated
• Customer centric attitude.
• Good Academic record
• Deliver any other tasks as per superior’s instructions and guidance

What we expect from you:

• B.Tech/B.E. – IT, Computer, Mechanical./ MCA/ BCA
• Good Technical background with Professional experience desirable
• Excellent written and spoken English
• Ability to work and communicate effectively with a globally-distributed team
• Team player

What we offer you?

• Insight to world class global IT Service Delivery
• Competitive Salary
• Work-Life balance
• Innovative and dynamic working environment
• Support of an excellent Global Core team and IT Service Delivery Team
• Possibility to work in leading crane building company with leading technology