At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Associate – CRM Operations

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity

This opportunity is in the global operations teams of EY Global Delivery Services (GDS) which is rapidly growing. As our efforts towards building a better working world, GDS operations need to create an evolving framework of CRM Operational excellence framework control in all processes, decision making and activities for GDS operations to enable our business teams across locations.

This opportunity is about being part of a high performing CRM operation team (PACE (L1, L2 & L3) and contact–to–cash support & infrastructure enablement) across GDS locations and business units to identify and strengthen CRM operation as an Associate.

Your key responsibilities

• Understanding the end-to-end process of signing off / accepting a client and/or engagement for the EY offices.
• Performs initial review of submissions from engagement teams and evaluates completeness, accuracy, and appropriateness of proposed transaction/requests.
• Acts as a liaison between the client teams, other members of the Risk Management team, and various functional areas within the firm
• You will be responsible for service delivery which includes Internal stakeholder management, KPI and productivity

• Identifying risks areas in different processes, functions of operations
• Collaborate with the functions, locations, and business units to strengthen CRM controls and framework by proactively escalating “HIGH Risk” cases to management team
• Any other activity that fit in the job summary and purpose of the job

Qualification, Skills, and attributes for success

• Freshers can be considered for this role
• Good written and spoken English communication skills
• Ability to establish and maintain a high degree of confidentiality & Integrity
• Attention to details is a must
• Decision Making Skills, Team Player
• Graduate/Post Graduate in any stream (preferred B. Com, BBA, M. Com, MBA)
• Expertise in MS office tools – Excel, Power point, Word
• Any other qualification with relevant knowledge and experience
• Overall Experience (0 - 6 Months) of research / analysis role
• This is a hybrid role

What we look for

• Ability to work & deliver as a team and flexibility to take on roles as needed in multiple initiatives as leader or team member
• Strategic thinker; ability to look at the bigger picture and who can partner with key stakeholders to drive the direction of the business
• Ability to use a strategic, solution-oriented approach to creating interest in our unique value proposition with senior level executives