Talview is at the forefront of AI-driven proctoring solutions, offering state-of-the-art technology designed to revolutionise the way educational institutions, certification bodies, and IT companies conduct assessments and certifications. Our commitment to integrity, reliability, and innovation has made us a trusted partner for organisations looking to enhance the credibility and security of their online examination processes.

Role Overview:

The Management Trainee will undergo a structured training program designed to develop skills and knowledge necessary for a successful career in management. This role provides exposure to various business functions and management practices, preparing the individual for a Full-time opportunity within our organisation.

Key Responsibilities:

1. Training and Development:

a. Participate in a structured training program in 1 of the mentioned roles of the business, which includes Tech Support, Demand Generation and Customer Success.

b. Gain hands-on experience through project assignments and Skill placements.

2. Team Collaboration:

a. Collaborate with cross-functional teams to achieve departmental and organizational objectives.

b. Participate in team meetings, provide input, and contribute to problem-solving.

Tech Support Training:

• Issue Resolution: Troubleshoot customer issues, escalate complex problems to higher- level support when necessary, and ensure follow-up until resolution.

• Customer Assistance: Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues efficiently.

• Support Ticket Management: Manage and prioritise support tickets to ensure timely resolution and customer satisfaction.

Demand Generation:

• Support the development of content for marketing campaigns, including blog posts, social media updates, and promotional materials.

• Assist in the planning and execution of demand generation campaigns across various channels (email, social media, paid media).

• Conduct research on market trends, competitor activities, and customer preferences.

Customer Success:

• Collaboration with internal teams on the requirements for their customers.

• Closely work with the CSMs on the assigned accounts.

• Be proactive in tracking the status of tickets, issues and overall utilisation of the platform by the customers.

Qualifications:

• Bachelor's degree in business administration, Management, or a related field. (Master’s degree or relevant certifications are a plus.)

• Strong academic record and demonstrated leadership potential.

• Excellent communication, interpersonal, and presentation skills.

• Ability to analyse data and make informed decisions.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Adaptability and willingness to learn new concepts and skills.

• Strong organisational and time management skills.

What Talview Offers:

• Competitive salary with attractive performance incentives.

• Career advancement opportunities in a globally expanding technology company.

• Exposure to innovative AI-driven proctoring solutions.

• A dynamic, inclusive, and supportive work culture.