Responsibilities of the Intern:

• Leverage creativity in solving complex hardware and software issues related to an end user’s computer
• Gain valuable insight in troubleshooting network connectivity, application, hardware, audio-visual, and telephony equipment problems faced by end users
• Learn to quickly adapt to situations faced by the end user in a fast-paced environment
• Gain real-world experience in configuring, deploying, maintaining, and troubleshooting computer hardware in an enterprise environment
• Obtain a general understanding of the Active Directory environment
• Learn to follow processes and procedures to ensure the highest quality of work is delivered to the end-user with minimal disruptions
• Build experience maintaining password security, data integrity, and file system security for the laptop/desktop environment using BitLocker
• Document trouble tickets from inception through closure in an Enterprise Incident Management System such as Service Now
• Gain experience with Microsoft’s System Center Configuration Manager (SCCM) and Microsoft Endpoint Configuration Manager (MECM)

Requirements:

• Excellent communicator, both verbally and in written form; able to communicate with customers, peers, and management regarding cases, problems, or suggestions
• Able to demonstrate experience in creating and executing innovative solutions to solve complex technical support problems
• General understanding of computer hardware and software troubleshooting and issue resolution
• Experience using critical thinking skills to identify and resolve technical issues
• Knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive, and OneNote) and Windows 10/11 OS
• Ability to take proactive, corrective actions to resolve issues in advance of system problems
• General understanding of computer hardware and software troubleshooting and issue resolution
• Demonstrated knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive, and OneNote) and Windows 10 OS
• Hands-on experience in Information Technology solutions and services