Why work for Brennan?
At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian owned systems integrator in Australia.  

Brennan offers an excellent remuneration package and benefits including:

• A focus on health and well-being - social club, sporting teams, health checks, poker, and trivia nights and more! 
• Discounted IT hardware and software products 
• A strong culture underpinned by values that are truly lived every day 
• An environment that embraces learning and development of all employees
• Flexibility to work in the way that brings out the best in you

Job Description
Purpose of Role:

• MUST have at least 6 months of experience in IT Service Desk / Windows Server / Wintel / Technical Support / Remote Support Services.
• Experience dealing with international clients or customers preferred.
• To provide customer service Inbound & outbound support to Brennan IT clients, engineers and staff.
• To coordinate, collaborate and escalate task within established timelines.
• To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings.

Essentials Skills:

• Excellent communication skills with international calling customer experience are preferred.
• Ability to work under pressure to meet service level agreements.
• Great customer service experience is must.
• Microsoft 0365 Basics and Licences.
• Active Directory Basics (User, Groups, Attributes, Organisation Units)
• Understanding the difference between Domain and Work Group.
• Multi Factor Authentication.
• Basic understanding on Intune & Azure.
• Basic understanding of SCCM.
• Basic understanding of DNS, DHCP, TCP IP Protocols.
• Basic understanding on Windows desktop troubleshooting. 

General Requirements:

• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
• Excellent verbal and written communication skills.
• Ability to provide technical support over the phone; good phone etiquette, professional demeanour, previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.

Desired Skills:

• Servers, O365, Intune, Mimecast, Exclaimer, Sophos/Crowdstrik/Defender/SentinalOne, VMware, DHCP, DNS, Group Policy, Hyper-V, SCOM, SCCM - Knowledge is highly preferable.