Responsibilities of the Candidate:

• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Develops talent - Developing people to meet both their career goals and the organization’s goals.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Service Documentation - Creates and verifies customer, equipment, and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system to have an accurate record of the work done.
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database to ensure seamless transitions and accurate response to ticket resolution promptly.

Requirements:

• Apprentice Certified Power Generation and/or Engine Technician
• Vocational diploma from the relevant technical institution (Preferred)
• Current relevant electrical certification (optional)
• Locally valid driving permit
• This position may require licensing for compliance with export controls or sanctions regulations.
• Significant field service work experience
• Extensive knowledge of power generation and/or engine products
• Basic understanding of competitors and typical industry practices
• High Voltage / Low Voltage practical experience (optional)
• Hands on Experience on Engine & After Systems.
• Diagnostics and Troubleshooting on Engine & Vehicle.
• Basic Knowledge on Electronic service tool.