About Nudge

At Nudge, we believe every bill should be a reward.

Nudge is a gamified commerce platform where users can scan grocery, restaurant, and shopping receipts to earn points, play 100+ casual games, and redeem rewards through leading platforms such as Amazon and Flipkart.

Role Overview

We are looking for a Product Operations Intern to work closely with our Product, Operations, and Tech teams to ensure a smooth and rewarding user experience.

This role will involve supporting the operational backbone behind bill scanning, rewards, and our gaming ecosystem. You will work on monitoring operations, identifying recurring issues, analyzing user behavior, and helping translate operational insights into product improvements.

The role requires working in a flexible rotational shift structure from Monday to Sunday, with operational coverage between 9:00 AM and midnight, including weekends.

What You’ll Do

1. Scan Quality & OCR Operations

• Monitor and audit the accuracy of bill scanning and OCR processes.
• Analyze failed or rejected scans and identify recurring issues.
• Work with Product and Tech teams to highlight operational issues and support improvements.
• Track scan-related issues and assist in their resolution.

2. Rewards & Redemption

• Monitor gift card and voucher inventory to ensure smooth availability.
• Track and resolve operational issues related to rewards, points, and redemptions.
• Coordinate with relevant internal teams to ensure a smooth redemption experience.

3. Game & Engagement Operations

• Monitor the user funnel across our 100+ casual games.
• Identify engagement patterns, drop-offs, and performance trends.
• Support regular reporting and operational analysis.
• Highlight issues or opportunities that can improve user engagement.

4. User Feedback & Bug Triaging

• Monitor and understand user-reported issues.
• Convert operational problems into clear technical/product tickets.
• Coordinate with relevant teams to track issues through resolution.
• Support validation of fixes and improvements.

5. Research & Competitive Benchmarking

• Research trends across loyalty, rewards, gamified commerce, and consumer engagement platforms.
• Support competitive benchmarking and identify relevant product or operational ideas.
• Stay updated on developments in gaming, rewards, and consumer engagement.

Who We’re Looking For

• Organized & Detail-Oriented: You pay attention to details and can manage multiple operational tasks.
• Analytical Thinker: You enjoy looking at data, identifying patterns, and solving problems.
• Tech-Curious: Comfortable learning tools such as Jira, Mixpanel, Notion, and Google Sheets. Basic SQL knowledge is a plus.
• Customer-Focused: You care about understanding user problems and improving their experience.
• Adaptable & Flexible: Comfortable working in a rotational shift structure, including weekends.
• Fast Learner: You are comfortable working in a fast-paced startup environment and taking ownership of tasks.

Qualifications

• 0–1 years of experience; freshers and candidates with relevant internship/project experience are welcome.
• Strong analytical and problem-solving skills.
• Comfortable working with Excel/Google Sheets.
• Exposure to product, analytics, or project management tools is a plus.
• Basic SQL knowledge is a plus.
• Good communication and coordination skills.
• Willingness to work in a flexible rotational shift structure from Monday to Sunday, including weekends.

Why Join Nudge?

• Impact at Scale: Work on products used by millions of users.
• Startup Learning: Get hands-on exposure to how product and operations work in a fast-growing startup.
• Cross-Functional Exposure: Work closely with Product, Tech, and Operations teams.
• Ownership & Growth: Take ownership of meaningful projects and build practical problem-solving skills.
• Fun & Collaborative Culture: Work with a team that values learning, experimentation, and new ideas.