Internship – Merchant Operations & Account Management

Role Overview

We are looking for an Intern – Merchant Operations & Account Management to support our Pay-by-Link, PayLater, and CMP business initiatives. The intern will work closely with the business team to manage merchant operations, onboarding, issue resolution, and account management activities.

This role is ideal for a candidate interested in FinTech, digital payments, affordability, merchant management, and business development.

Key Responsibilities

• Support day-to-day Pay-by-Link operations and merchant coordination.
• Assist in managing the PayLater merchant portfolio and maintaining regular communication with merchants.
• Coordinate and track merchant escalations, ensuring timely resolution and closure.
• Support merchant onboarding activities, including coordination for bank TIDs, implementation, and activation after commercial closure.
• Coordinate with internal teams to resolve EMI, payment, transaction, and onboarding-related issues.
• Assist in maintaining merchant data, trackers, reports, and operational MIS.
• Support the team in identifying and engaging with potential PayLater merchants across segments such as EdTech, Travel, and other digital businesses.
• Assist with merchant follow-ups, relationship management, and business growth activities.
• Support the team in tracking merchant performance, payment link volumes, and business metrics.
• Gradually take ownership of selected merchant accounts and support ongoing Key Account Management activities.
• Coordinate with internal stakeholders such as Product, Operations, Technology, Risk, and Finance for smooth merchant execution.

Qualification & Skills

• Experience: Freshers / 0–1 year of relevant internship or work experience.
• Candidates having completed MBA/PGDM will be preferred.
• Interest in FinTech, Payments, Affordability, SaaS, or Digital Commerce.
• Good communication and interpersonal skills.
• Comfortable interacting with merchants and internal stakeholders.
• Strong follow-up and coordination skills.
• Good working knowledge of MS Excel/Google Sheets.
• Ability to analyse basic business data and prepare reports.
• Strong ownership, willingness to learn, and ability to work in a fast-paced environment.

Role Type

Internship – Full Time

Preferred Location

Mumbai

Requirements added by the job poster

• Master of Business Administration