• Posted Date - 19 Sep 2025
• Function/Business Area - Apprentice
• Location - Mumbai

Job Responsibilities

• 1. To ensure First level proactive and reactive maintenance.
  2. Regularly prioritize faults to meet SLA.
  3. To handle emergencies and if required coordinate with first level
  operations and investigate faults/cause related.
  4. Dealing with complaints and escalations raised by end-customer
  Operations/CC center
  5. To handle and analyze Trouble Tickets and recommend timely actions
  and solutions

Education Requirement

BE (E&C)

Experience Requirement

Fresher

Skills & Competencies

1. Knowledge of Domain Mandatory
2. Ensure the usage of all processes and tools as per agreed SLA.
3. Knowledge of technical support activities.
4. To delegate/coordinate the tasks efficiently efficiently